Reservation Payment Cancellation Policy Alteration Itinerary Deviations Responsibility Complaints and Claims Arbitration Agreement
By using beijingimpression.cn, you agree to be legally bound by these terms, which shall take effect immediately. beijingimpression.cn provides tourism related service. We will try our best to build a perpetual and friendly relationship with all of our customers. This Web site is offered to you, conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of this Web site constitutes your agreement to all such terms and conditions.
Please send your request via email to referred mail-boxes:
Tour at: firstname.lastname@example.org
Or, simply give us a call to 86-10-64000300, 86-10-51660915 or 86-13910972927 (24 hours)
After receiving your reservation/inquiry, one of our travel experts will be assigned to assist you in making a pleasant tour schedule that best suits your interests.
Once your reservation is confirmed, you will receive a confirmation letter from beijingimpression.cn, suggesting that the proposed hotel and tours.
You are required to pay 50%-100% of your total tour price to us in advance once you confirm your tour reservation and full price when you confirm your flight/train tickets or hotel reservation.
*Half day and one day tours require full advanced payment. Package tours require 50% advanced payment, the balance could be paid upon arrival.
*Yangtze Cruise tours require 100% advanced payment.
We’ll charge your credit card directly online, but, if you don’t want to pay us through credit card, Paypal, Western Union or Wire transfer could be accepted too, if so, please let us know by sending us an email.
Note: Quotations are listed on our website in both USD & RMB, however, due to the rapid change of the US dollar, your final payment will be calculated in RMB instead of USD, US currency is for reference only!
Cancellation Policy (tour):
You are required to complete your tour once confirmed. However, if, for any reason, you have to cancel your trip, Cancellation fee will be charged accordingly. The cancellation fee will be calculated as follows:
1. No less than 30 days before your tour begins: 20%
2. Within 30 to 21 days before your tour begins: 30%
3. Within 20 to 7 days before your tour begins: 40%
4. Within 6 to 3 days before your tour begins: 50% of the prepaid money.
5. within 2 to 0 days before departure: 100% of the prepaid money.
Generally speaking, your cancellation fee will be less or equal to the prepaid money. Once the trip has begun, there will be no refund for unused services due to your early departure, late arrival or missed days on tours.
Cancellation Policy (car rental and transfers):
1. The cancellation is made in 3 days ahead of arrival, no fees will be deducted, the prepaid funds will refund back to the customer’s credit card in 30-45 days.
2. The cancellation is made less than 3 days of arrival, 50% of the transfer fee will be considered as a penalty, the balance will be refunded back to the customer’s credit card in 30-45 days.
You can alter your itinerary at any time before your reservation has been processed. However, if the alteration is made after the confirmation of the itinerary, you will be charged for each alternation request, the amount is based on the difficulties of the alteration.
Itinerary Deviations to the planned itinerary may occur due to weather, traffic, or any other conditions beyond our control such as strike, acts of God, war, fire, acts of government, riot, etc. We will make our best to insure all the visits and excursions will be similar. However, if it occurs, beijingimpression.cn reserves the right to substitute the itinerary upon the agreement of our clients.
beijingimpression.cn shall not be liable for any loss, injury, or damage to person, property in connection with climatic conditions, sea fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond our control.
beijingimpression.cn shall not be liable for any additional expenses of liability sustained or incurred by the tour member as a result of any of the aforementioned causes.
beijingimpression.cn shall not be responsible for any wrongful or negligent acts, omissions, or the failure of any equipment operated by any suppliers such as transportation carriers, cruise, and hotels, or any other party not directly owned or controlled by beijingimpression.cn.
beijingimpression.cn is not responsible for the stolen and lost of valuable items of tourists due to his/her negligence.
beijingimpression.cn reserves the right to substitute hotels, flights, or cruise ships, to alter itineraries, or to cancel the tour prior to departure. If beijingimpression.cn cancelled any tour prior to the commencement of the tour, beijingimpression.cn is liable for a full refund of the money we have received.
when undertaking some risky activities, such as climbing onto/out of the boats and up/down to the hills, entering the existing ancient tombs or caves, and so on, you will receive advice and assistance from your guides.
beijingimpression.cn shall not be responsible for participants not having exercised normal and customary caution, stayed with the group, and/or heeded the advice and instructions of your tour guides.
beijingimpression.cn reserves the right to modify or rescind the terms and conditions in whole, or in part at any time with or without notice.
Complaints and Claims:
If you are not satisfied with our service, you shall notify your local tour guide or your travel agent right away to avoid the potential similar problems from happening again during your trip.
For any complaint or claim for compensation, you can inform us by e-mail or fax within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. beijingimpression.cn shall not be liable for any claims made later than 15 days since the completion of you tour.
Any controversy or claim relating the trip shall be settled solely and exclusively in Beijing, China, based on the terms in English.